Frequently Asked Questions

Our Rent-a-Rack store accepts good quality pre-loved clothing in excellent condition. We love New Zealand and International designer labels, along with popular high street brands. 

Clothes must be clean, washed, free from odour, ironed, undamaged, well presented and fashionable. Please do not try to sell your old, out of date, worn out clothes that have been in your wardrobe for 10 years - they will not sell!

Accessories can include shoes, bags, sunglasses and hats. Please don't bring in jewelry. We do not sell underwear and swimwear. 

Corporate wear and vintage doesn’t sell well in our store.

We do not allow the sale of counterfeit or stolen goods and may ask for authentication.

There are some brands that we do not support such as Shein, K-Mart and Warehouse. They are cheap to start with and do not sell well.

We will not accept clothes that don’t fit these criteria. If any unsuitable items are noticed after your rack is set up, we will remove them from your rack. Please keep in mind we do not give refunds on rack rentals.

re:generate Fashion is at 21 Hurstmere Road, Takapuna in Auckland.

Our store has 3 dedicated change rooms, mirrors and seating to try on shoes. 

The experience is boutique-like and is the simplest way for you to sell your pre-loved fashion.

Ask yourself 'What would I pay for this item if I found it at re:generate Fashion?'

That's probably what other people are happy to pay too. 

We recommend visiting our store or online shop and checking what other people are asking for their pieces. 

We will not accept items priced below $20.00.

Bring your items on the first day of your rental period, ideally at opening time for maximum exposure on your first rental day.

Set up your rack using the coat hangers and price tags provided on-site.

We take over from here and sell your wardrobe for you!

No! We provide everything to set up your rack - all you need to bring are the garments you want to sell.

We even have a steamer in store!

Absolutely!

Replace sold items during store hours and track your sales through our seller portal.

Please let us know if you are adding pieces so we can get your price tags printed.

No, once priced, items are non-negotiable unless you instruct us otherwise.

You may want to consider adding a discount to your items in the final days of selling.

Due to the nature of the retail industry it is possible that things may get stolen or damaged.

While rare, theft or damage can occur beyond our control. We are held responsible for such occurrences.

All unsold items must be collected by the last day of your rental period, an hour before closing time. If you are unable to pick them up, please book our pack down service and our team will pack your clothes for you.

A storage fee of $20/day and will be deducted from your profits if your items are not collected the following day.

Choose between payment into your nominated bank account or store credit.

We do not offer refunds or transfers for our Rent-a-Rack bookings, so choose your week carefully.

You can book your rack rental period here

The starting date for your weekly rental can be any day of the week, including weekends.

Choose dates to suit your availability to set up/pick up your stall. Minimum rental time is 7 days and the maximum is 14 days.

Small Rack Hire

7 day rental period for up to 20 items is $55 plus 30% commission on your total sales. Commission is calculated after GST

Standard Rack Hire

7 day rental period for up to 40 items is $90 plus 30% commission on your total sales. Commission is calculated after GST

Shipping is free on orders over $140. For all other orders, shipping costs $8.

We need 1-2 business days to pack and ship your order. Orders placed after 3pm on Friday or during the weekend will ship on the next business day.

We ship across New Zealand only. To reduce our carbon footprint and maintain our commitment to sustainability, we do not offer international shipping.

re:generate Fashion does not offer refunds or returns for items purchased in our online or physical store. As our items are pre-loved, they may have defects and are not in perfect condition.

We appreciate your understanding.

You can book a spot as a stallholder here.

We specialize in preloved items only and have dedicated Kids and Fashion markets. We do not allow the sale of handmade items, new imported goods, or arts and crafts.

The stall fee covers the cost of the physical space for your stall at our markets.

Sellers are responsible for bringing their own racks and hangers to display their items. Additionally, sellers are required to manage their stall throughout the event duration. This includes overseeing sales and interacting with customers.

Importantly, you retain 100% of the profits from your sales.

REFUNDS
Cancellations notified up until 2 weeks prior to the event are eligible for a 50% refund. Unfortunately, refunds cannot be issued after this time. If you are unable to attend, you may transfer your stall to a friend. Please email us at hello@regenerate.net.nz at least 3 days prior to the event with their name, and we will update our records. In the event of cancellation by the organizer, an 80% refund will be provided.

TRANSFERS
Transfers to another market date are possible but subject to availability. A transfer fee of $10 applies. Please note that transfers are subject to availability. To transfer your stall to another market, please email hello@regenerate.net.nz